Payment is required in full prior to the conference.

• Credit Cards (Visa, MasterCard, and American Express) and checks are accepted during online registration.
  Purchase Orders (POs) are accepted during online registration; however, in order to complete registration, the PO must be sent via fax to 617.423.1185 (ATTN: Accounts Payable) or via mail to PRIM&R's payment address. POs are not accepted onsite. A copy of the PO must be received by March 29, 2019 in order for your registration to be finalized. If your PO is not received by March 29, 2019, your registration will be cancelled.
• Once your registration has been completed, you are responsible for requesting the payment indicated on the PO from the appropriate department at your institution. Please note that POs are not accepted online for membership dues. If you wish to pay membership dues in conjunction with your registration, please complete the downloadable registration form.
• Checks are accepted. Please note your registration cannot be processed until the check is received at our payment address. If you are sending payment via express mail and require a signature confirming receipt, do not send your materials to our P.O. Box. Instead, please send your registration materials to the PRIM&R office at 20 Park Plaza, Suite 720, Boston, MA 02116.
• Wire Transactions and ACH Transfers are accepted. If your institution is making payment via Wire or ACH Transfer, the beneficiary field of the instructions must include either the name(s) or registration ID number(s) of the registrant(s) for whom the Wire or ACH Transfer is paying, in order to be properly credited. Please fax a confirmation of this transaction, along with your registration form, to 617.423.1185 (ATTN: Accounts Payable). Please note that your registration cannot be processed until proof of payment is received.

Once you register for the workshop, you are responsible for all fees (regardless of whether you attend) unless you cancel according to the following policy:

• Cancellations must be made by returning the completed cancellation form to PRIM&R via email, fax, or mail (ATTN: Registration).
• Refunds will be issued according to the following schedule:

• Refunds will be issued via the original method of payment. No refunds will be issued for cancellations received after 5:00 PM ET on March 29, 2019. Those registrants who do not attend the conference and do not contact the PRIM&R office are responsible in full for their registration fees.
• The cancellation can only be considered complete once you receive a confirmation from PRIM&R.
• Refunds will be issued within 60 days of the conference's conclusion.
• **Refunds will not be issued for PRIM&R membership dues. Registrants joining PRIM&R or renewing their memberships during registration will continue to keep their memberships even if they cancel according to the terms detailed in the cancellation policy.

• Substitutions may be made at no cost by completing the substitution form. Fax, email, or mail is acceptable; however, this form must be received by March 29, 2019 at 5:00 PM ET.
• Fax, mail, or email the substitution form to the PRIM&R office by March 29, 2019 at 5:00 PM ET (ATTN: Registration).
• Please note the $30 processing fee will be assessed should a substitution result in the cancellation of an associated registration.

Once the substitution is complete, a confirmation number will be sent from PRIM&R. Please keep this number for your records, and please share it with the person who is substituting for you.

*Payments requiring signature upon delivery cannot be sent to our payment address. If you need a signature upon receipt of payment, please send your registration materials to 20 Park Plaza, Suite 720, Boston, MA, 02116.