Policies

Payment in full is required prior to the start of the program.

• Payment inquiries may be directed to 617.423.4112, ext. 0.
• Checks are accepted using the registration form (found on the event page you are registering for). Your check and registration form must be received at our payment address by the day the conference begins in order for your registration to be processed.
• Payments requiring a signature upon delivery cannot be sent to our P.O. Box. If you need a signature upon receipt of payment, please send your registration materials to PRIM&R at 20 Park Plaza, Suite 720, Boston, MA 02116.
• Wire transactions and ACH transfers are accepted. If your institution is making payment via wire or ACH transfer, the beneficiary field of the instructions must include either the name(s) or registration ID number(s) of the registrant(s) for whom the wire or ACH transfer is paying, in order to be properly credited. Your registration cannot be processed until proof of payment, along with your registration form, is received via fax to 617.423.1185.

Once you register, you are responsible for all fees (regardless of whether you attend) unless you cancel according to the following policy:

• Cancellations can only be made by completing the cancellation form and sending it, either by email, fax or mail, Attn: Registration, so it arrives at the PRIM&R office address by ten (10) business days before the start of the conference. Once your cancellation is complete, a confirmation email will be sent from PRIM&R; please keep this email for your records.
• Refunds will be issued for all cancellations received by ten (10) business days before the start of the conference, minus a processing fee ($75 for PRIM&R members; $100 for nonmembers), within 60 days of the program's conclusion.
• No refunds will be issued for cancellations received after ten (10) business days before the start of the conference. Registrants who do not attend the conference and who do not contact PRIM&R in writing by ten (10) business days before the start of the conference, to cancel their participation are responsible in full for their fees.
• Refunds will not be issued for PRIM&R membership dues.

• Substitutions can be made at no cost by completing the substitution form and sending it, either by email, fax or mail, Attn: Registration, so it arrives at the PRIM&R office address by ten (10) business days before the start of the conference . Once your registration substitution is complete, a confirmation email will be sent from PRIM&R. Please keep this email for your records.
• After ten (10) business days before the start of the conference, substitutions are subject to a processing fee ($75 for PRIM&R members; $100 for nonmembers).

Learn more about PRIM&R's unforeseen events policy.

Learn more about PRIM&R's Principles and Expectations for Participation in Educational Programs and Conferences.